Shipping policy
Processing Times
All orders are processed within 1–3 business days after your order is placed. Once processed, your package will be shipped, and you will receive a tracking number by email.
Shipping Times
Our products are shipped directly from our suppliers’ warehouses. Delivery times may vary depending on your location:
- United States & Canada: 7–15 business days
- Europe: 10–20 business days
- Rest of World: 15–25 business days
Please note that these are estimated delivery times and may vary due to factors such as customs delays, high demand, or unforeseen shipping issues.
Shipping Costs
- Standard Shipping: Free
- Express Shipping (if available): Rates calculated at checkout
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to check the status of your shipment at any time.
Delayed or Lost Packages
If your order is significantly delayed or appears to be lost in transit, please contact us at [smuxlers@gmail.com]. We will work with our suppliers and shipping carriers to resolve the issue.
Customs & Import Fees: Please note that we are not responsible for any customs fees, import duties, taxes, or additional charges that may be applied once your order arrives in your country. These costs are the sole responsibility of the customer.
Address & Billing Information: Customers are responsible for providing the correct shipping address and billing details at checkout. We are not liable for orders delayed, lost, or returned due to incorrect or incomplete information provided by the customer.
✅ Agreement to Terms
By placing an order on our store, you acknowledge and agree to the terms outlined in this Shipping Policy. This includes understanding the estimated delivery times, possible customs charges, and our handling of delayed or lost packages.